Smartscan Service and Repair

The Smartscan Service and Repair Department is proud of its fast and friendly service on all service and repair requests. At Smartscan we appreciate that production down time is of paramount importance. The Service Dept. has a wealth of product knowledge and will endeavour to provide help directly over the phone wherever possible.
We have a range of loan guard options where customers find themselves in a machine breakdown situation. We of course recommend that customers keep a spare on site where at all possible. All Service work is covered by a 3 month warranty and includes a full product check up during the Service.

If you have a service / repair related question please contact the Service Dept. on +44 (0) 1536 401 313, standard business hours are 8.00am to 4.30pm. We can also arrange for out of hours support, site visits and a same day courier for urgent machine breakdown situations.

Sending repairs to Smartscan – If a fault occurs that cannot be resolved or the equipment is damaged then simply return the system to the nearest Smartscan Distributor or to Smartscan Ltd. Please indicate the nature of the fault / damage and the symptoms displayed on the Service return questionnaire provided. The questionnaire helps us to speed up the time taken to repair the product.

Please note that as a Type Approved safety device all returned light curtains must be matching serial number pairs. This is to ensure total system integrity and to allow the Service department to carry out a full and proper inspection of the returned light curtain system.

Contact Us - Please mark all service / repair returns for the attention of the Service Dept.

Attention: Service Dept.
Smartscan Ltd
Pywell Road
Willowbrook Industrial Estate
Corby
Northamptonshire
NN17 5XJ
England

Telephone: +44 (0) 1536 401 313
Direct Dial: +44 (0) 1536 446 729
Fax: +44 (0) 1536 268 954